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ICICI Lombard ties up with Airtel Payments Bank

Airtel Payments Bank customers can purchase this cyber insurance policy within minutes using the Airtel Thanks app and it comes with zero waiting period and allows users to make multiple claims multiple times during the policy tenure

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Bengaluru: Adding to the wide-range of insurance solutions available to customers on its platform, Airtel Payments Bank has started offering Cyber Insurance in partnership with ICICI Lombard General Insurance Company.

The cyber insurance solution from ICICI Lombard provides financial protection to customers against potential financial fraud relating to banking, credit/debit cards, identity theft, phishing or email spoofing, ICICI Lombard Executive Director Sanjeev Mantri said.

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Airtel Payments Bank customers can purchase this cyber insurance policy within minutes using the Airtel Thanks app and it comes with zero waiting period and allows users to make multiple claims multiple times during the policy tenure, within the limits of the insured amount opted for, he said.

The policy will provide a 90-day discovery period followed by a seven-day reporting period which means that if the insured discovers an unauthorised transaction processed from their card or account on the 90th day from the transaction date, they can still report it in the next seven days to the issuing bank or mobile wallet company, Mantri said.

“We are pleased to partner with ICICI Lombard to offer this product to our customers. It is an important addition to our existing bouquet of simple, secure and value-driven solutions, and we hope our users will seek the advantage of this unique offering,” Airtel Payments Bank Chief Operating Officer Ganesh Ananthanarayanan said.

ICICI Lombard has been at the forefront of providing millions of customers with access to simplified and new-age risk solutions to its customers based on their diversified needs.

The tie-up will be an innovative solution from ICICI Lombard as the Insurance Regulatory and Development Authority of India (IRDAI) has underlined the need for cyber insurance by citing the increase in digital fraud and cyber theft during the pandemic.

Keeping seamless customer experience at its core, the company has also offered tech-driven solutions such as the ‘IL TakeCare App’ where customers can purchase policies, manage claims, and renew policies. Additionally, the company offers its customers the option to buy insurance through different platforms at their convenience.

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